Return Policy

We greatly appreciate your online order. Please check complete product description before submitting. Standard trade terms and conditions will apply. However in some case it may vary.

Thank you again for your business, we appreciate it very much.

Returns Policy

All sales are final. All products are subject to availability. Any returns accepted subject to a restocking and return transport fee. Any returns accepted must be within 14 days of the date of purchase, be unused, and in unopened new box. All returns are subject to inspection. Any part, that, in our opinion, shows evidence of being used or installed contrary to manufacturer's or supplier's instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return. 

International Customers

Our third party logistics company can transport anywhere in the UK and EU Countries

** All International Customers are required to pay their own Customs, Duties, and Logistics fees etc., where needed. The Virtual Stone Warehouse will not be responsible for any of these fees. It is the customer’s responsibility to pay these and understand them prior to ordering from The Virtual Stone Warehouse. Non payment of fees will not constitute a return. If products are returned for non payment of fees, the products will be forfeited to The Virtual Stone Warehouse's supplier or the customer can pay to have the items reshipped. No refund or cancellation because of these fees. 

Shipping

Please note that The Virtual Stone Warehouse LTD will only ship to the "VERIFIED" billing address of an authorised Account holder only. We do apologise for any inconvenience this may cause. This is only in place to protect ourselves and the consumer from any type of fraud.

Most orders are processed within 24 hours, except on weekends and holidays. Most orders ship within 48-72 hours, unless the part is Special Order or on back order. Most orders are received by the customer within 7-10 business days, depending on location.

All orders outside of the continental United Kingdom are subject to higher shipping cost

If you have not received notification of your order with in 7 business day please email us for order status.

The Virtual Stone Warehouse does not cover manufacturer's warranty. All warranty and guarantees are provided by the manufacturer.  The content included in this Website has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, pricing, or technical information described in this Website. The regulation of emissions production, noise levels and safety standards are untaken by the federal government, each of the fifty-state legislatures, and by the many local municipalities, towns, and countries. The Virtual Stone Warehouse  makes no warranties of merchantability, of fitness for a particular purpose or that its products are improved for general use, or that its products comply with laws, regulations, or ordinance in the states where they may be sold to the ultimate purchaser, the consumer. In this connection, the retail purchaser, the buyer, the ultimate consumer assumes the burden of the entire cost of any and all necessary service, alterations or repairs.